HP Pavilion 14-v062us driver and firmware
Drivers and firmware downloads for this Hewlett-Packard item
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
... Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 2
... measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more. The following sections explain how to identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures.
Symptoms of Hard Drive Issues
The symptoms of hard drive issues can be traced to connector issues, shock events, software issues, and more. The...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... Diagnostics?
YES
Does the drive fail the Diagnostic test?
NO
Extensive/Long Diagnostic Test will run
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for product model installed
Drive does not need to be Replaced (look to OS,
Software, or other hardware problems...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... of damage. Download the latest HP 3D Drive Guard driver under the Solutions section from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage an SSD if installed.
Firmware & Product Updates
It is important...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... is important to have the latest BIOS, firmware, and driver enhancements for your computer. Check www.hp.com for the latest releases.
Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible, adjust the power management settings (power schemes) in the Control Panel to
permit the hard drive to turn off when it is unused...
User Guide - Page 2
...Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.
To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.
Software terms
By installing, copying...
User Guide - Page 7
... Hybrid Graphics (select models only 47 Using AMD Dual Graphics (select models only 48
7 Maintaining your computer ...49 Improving performance ...49 Handling drives ...49 Using HP 3D DriveGuard 49 Identifying HP 3D DriveGuard status 50 Using Disk Defragmenter 50 Using Disk Cleanup ...50 Adding or replacing memory modules 51 Updating programs and drivers ...53 Cleaning your computer ...53
vii
User Guide - Page 8
... your computer and information ...56 Using passwords ...56 Setting Windows passwords 57 Setting Setup Utility (BIOS) passwords 57 Using Internet security software ...57 Using antivirus software ...58 Using firewall software ...58 Installing software updates ...58 Installing critical security updates 58 Installing HP and third-party software updates 58 Securing your wireless network ...59...
User Guide - Page 16
... optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
Depending on your computer model, reads an optical disc or reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page 3). Follow the web page instructions to select your computer model. Select Drivers & Downloads, and...
User Guide - Page 32
... ports HDMI port RJ-45 (network) jack
Description
NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page 3). Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions.
Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB...
User Guide - Page 63
... well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update notifications when they become available.
Cleaning your computer
Use the following products to safely...
User Guide - Page 68
... c, and then select Control Panel. Select System and Security, select Windows Update, select Change settings, and then follow the on-screen instructions.
Installing HP and third-party software updates
HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this location...
User Guide - Page 70
... HP PC Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Starting Setup...
User Guide - Page 71
... any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support
Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If...
User Guide - Page 73
..., and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and...
User Guide - Page 75
... the operating system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or...
User Guide - Page 80
... 14 battery temperature 44 Beats Audio 23 Beats Audio Control Panel 23
Beats Audio hot key 23 BIOS
determining version 60 downloading an update 61 updating 60 Bluetooth label 15 boot order changing HP Recovery
Manager 66 bottom 15 buttons
left TouchPad 10 power 12 right TouchPad 10
C caps lock light, identifying 11 caring for your computer 53 cleaning your computer 53 components
bottom 14 display...
User Guide - Page 81
... 15 serial number 15 service 15 wireless certification 15 WLAN 15 LAN, connecting 19 latch, battery release 14 left-edge swipe 36 lights AC adapter 7
caps lock 11 hard drive 6 mute 11 power 6, 11 RJ-45 (network) status 7 low battery level 43
M maintenance
Disk Cleanup 50 Disk Defragmenter 50 memory card reader, identifying 7 memory card, identifying 7 memory module identifying 14 inserting...
User Guide - Page 82
Sleep exiting 41 initiating 41
slots memory card reader 7 security cable 7
software Disk Cleanup 50 Disk Defragmenter 50
software updates, installing 58 speakers
connecting 23 identifying 12, 21 storing a battery 44 supported discs recovery 63 system recovery 65 system restore point creating 63
T temperature 44 testing an AC adapter 45 testing audio features 23 Touch screen
using 33 Touch screen ...